The single most important thing a company can do to improve its bottom line is recognize and release its resistance. This is true both at the institutional and individual levels.

In any failed business post-mortem, the key question is: What difficult truths were staring us in the face that we were unwilling to see? From the Inner Management perspective, it's essential to ask this question right now - no matter whether your business seems to be on the right track or is struggling terribly.

Breakthrough fact - you can never be blindsided by what you've already discovered.

          • The quick-tempered executive who alienates everyone around him
          • The team member who takes credit for other people's work
          • Hurtful and ostracizing cliques
          • Persistent negativity
          • Defiance of authority
          • An overly critical boss
          • A passive aggressive assistant
          • A pervasive atmosphere of cynicism and mistrust

The first step in releasing resistance is recognizing it. We can teach this skill in just two days. That's the easy part.

The second step in releasing resistance is to develop an ability to locate and engage with whatever has been previously pushed away. We can teach this skill in the same two days, but mastering it takes significant practice. Why? Because the ability to recognize and release resistance is like a muscle - the more you work it, the stronger it becomes.